/* FİDESTEK 1.0 — yazışma, yardım merkezi, durum sayfası */
.zaman-cizelge { list-style: none; margin: 0; padding: 4px 18px 8px; }
.zaman-cizelge li { position: relative; padding: 8px 0 10px 18px; border-left: 2px solid var(--cizgi, #e5e7eb); }
.zaman-cizelge li::before { content: ""; position: absolute; left: -6px; top: 13px; width: 10px; height: 10px; border-radius: 50%; background: #cbd2de; }
.zaman-cizelge li.gorunur::before { background: var(--marka, #e11d2e); }
.zaman-cizelge li:last-child { border-left-color: transparent; }
.secili-kutu { display: flex; align-items: center; gap: 10px; padding: 10px 12px; border: 1px solid var(--marka-kenar); background: var(--marka-sis); border-radius: 10px; flex-wrap: wrap; }
.secili-kutu button { margin-left: auto; }
.oneri-liste { list-style: none; margin: 4px 0 0; padding: 4px; border: 1px solid var(--cizgi); border-radius: 10px; background: var(--yuzey); box-shadow: 0 8px 24px rgba(15, 21, 36, .08); max-height: 260px; overflow: auto; }
.oneri-liste button { display: flex; justify-content: space-between; width: 100%; gap: 10px; padding: 8px 10px; border: 0; background: none; border-radius: 7px; text-align: left; font: inherit; color: inherit; cursor: pointer; }
.oneri-liste button:hover { background: var(--marka-sis); }
.satir-kalin .hucre-ad { font-weight: 700; }
.yazisma { list-style: none; margin: 0; padding: 14px; display: grid; gap: 12px; }
.yazisma__oge { border: 1px solid var(--cizgi, #e5e7eb); border-radius: 12px; padding: 10px 14px; max-width: 92%; }
.yazisma__oge--musteri { background: var(--yuzey, #fff); justify-self: start; }
.yazisma__oge--temsilci { background: var(--marka-sis, #eef2ff); border-color: var(--marka-kenar, #c7d2fe); justify-self: end; }
.yazisma__oge--not { background: #fff8e6; border-color: #f2d48a; border-style: dashed; justify-self: end; }
.yazisma__oge--sistem { background: none; border: 0; padding: 0 4px; font-size: 12.5px; color: var(--murekkep-3, #7a8396); justify-self: center; }
.yazisma__bas { display: flex; justify-content: space-between; gap: 12px; font-size: 12.5px; color: var(--murekkep-3, #7a8396); margin-bottom: 4px; }
.yazisma__bas b { color: var(--murekkep, #111); }
.yazisma__govde { line-height: 1.55; word-break: break-word; }
[data-yanit-form].not-modu textarea { background: #fff8e6; border-color: #f2d48a; }
/* herkese açık sayfalar */
.yd-ust { border-bottom: 1px solid rgba(255,255,255,.08); }
.yd-ust__ic { display: flex; justify-content: space-between; align-items: center; gap: 14px; padding: 14px 0; flex-wrap: wrap; }
.yd-ust__ad { font-weight: 800; font-size: 18px; color: inherit; text-decoration: none; }
.yd-ust__ad span { font-weight: 500; opacity: .6; margin-left: 6px; font-size: 15px; }
.yd-ust nav { display: flex; gap: 16px; align-items: center; flex-wrap: wrap; }
.yd-ust nav a:not(.dug) { color: inherit; opacity: .8; text-decoration: none; }
.yd-kahraman { padding: 54px 0 30px; }
.yd-kahraman h1 { font-size: clamp(26px, 5vw, 40px); margin: 0 0 18px; }
.yd-ara { display: flex; gap: 8px; }
.yd-ara input { flex: 1; min-width: 0; font-size: 17px; padding: 14px 16px; border-radius: 12px; border: 1px solid #cbd2de; }
.yd-durum { display: inline-flex; align-items: center; gap: 8px; margin-top: 16px; font-size: 14px; color: inherit; opacity: .85; text-decoration: none; }
.yd-durum i { width: 10px; height: 10px; border-radius: 50%; display: inline-block; }
.yd-bas { font-size: 20px; margin: 28px 0 12px; }
.yd-kartlar { display: grid; grid-template-columns: repeat(auto-fill, minmax(240px, 1fr)); gap: 12px; }
.yd-kart { display: grid; gap: 6px; padding: 16px; border: 1px solid rgba(127,127,127,.25); border-radius: 14px; color: inherit; text-decoration: none; }
.yd-kart:hover { border-color: #e11d2e; }
.yd-kart span { font-size: 14px; opacity: .7; }
.yd-liste { list-style: none; padding: 0; margin: 0; columns: 2 280px; }
.yd-liste li { padding: 6px 0; break-inside: avoid; }
.yd-makale { max-width: 760px; }
.yd-geri { font-size: 14px; opacity: .75; }
.yd-ozet { font-size: 18px; opacity: .75; }
.yd-icerik { font-size: 16.5px; line-height: 1.7; }
.yd-icerik h2, .yd-icerik h3 { margin: 26px 0 8px; }
.yd-oy { margin: 26px 0; padding: 14px 16px; border: 1px solid rgba(127,127,127,.25); border-radius: 12px; }
.yd-oy form { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.yd-form { display: grid; gap: 14px; }
.yd-form label { display: grid; gap: 6px; font-size: 14px; font-weight: 600; }
.yd-form input, .yd-form textarea, .yd-form select { font: inherit; font-weight: 400; padding: 11px 13px; border-radius: 10px; border: 1px solid #cbd2de; }
.yd-iki { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
@media (max-width: 600px) { .yd-iki { grid-template-columns: 1fr; } }
.yd-tuzak { position: absolute; left: -9999px; width: 1px; height: 1px; overflow: hidden; }
.yd-genel { color: #fff; font-weight: 700; font-size: 18px; padding: 16px 18px; border-radius: 12px; }
.yd-bilesenler { margin-top: 14px; border: 1px solid rgba(127,127,127,.25); border-radius: 12px; }
.yd-bilesenler > div { display: flex; justify-content: space-between; gap: 12px; padding: 12px 16px; border-bottom: 1px solid rgba(127,127,127,.18); }
.yd-bilesenler > div:last-child { border-bottom: 0; }
.yd-bilesenler small { display: block; opacity: .6; font-size: 12.5px; }
.yd-olay { margin-bottom: 18px; }
.yd-olay h3 small { font-weight: 500; opacity: .6; font-size: 13px; }
.yd-durum-rozet { display: inline-block; padding: 6px 12px; border-radius: 99px; font-weight: 700; font-size: 13.5px; background: #e11d2e; color: #fff; }
.yd-durum-rozet--cozuldu, .yd-durum-rozet--kapali { background: #059669; }
.yd-durum-rozet--beklemede { background: #2563eb; }
.yd-puan { display: grid; gap: 10px; padding: 16px; border: 2px solid #f59e0b; border-radius: 14px; margin-top: 18px; }
.yd-puan input[name=yorum] { padding: 10px 12px; border-radius: 10px; border: 1px solid #cbd2de; font: inherit; }
.yd-yildiz { display: inline-flex; flex-direction: row-reverse; justify-content: flex-end; gap: 4px; }
.yd-yildiz input { position: absolute; opacity: 0; width: 1px; }
.yd-yildiz label { font-size: 34px; color: #9ca3af; cursor: pointer; line-height: 1; }
.yd-yildiz input:checked ~ label, .yd-yildiz label:hover, .yd-yildiz label:hover ~ label { color: #f59e0b; }
.yd-yildiz input:focus-visible + label { outline: 2px solid #f59e0b; border-radius: 4px; }
.site .yazisma__oge--temsilci, .yd-ust ~ * .yazisma__oge--temsilci { background: rgba(225,29,46,.12); border-color: rgba(225,29,46,.35); }
.yd-ust ~ * .yazisma__oge--musteri { background: rgba(127,127,127,.08); }